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   Study Pack
 
     MCDST Self-Paced Training Kit (Exam 70-272):   
     
Lifetime member (All Exams and Study Packs Only $ 79.99)   
 
  Introduction

Welcome to MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This book teaches you how to resolve end-user requests for configuring and troubleshooting desktop applications running Microsoft Windows XP Home Edition or Windows XP Professional Edition. You will learn how to talk to end users about problems, isolate and troubleshoot problems, and then propose and document solutions. This book focuses on the following: Installing, configuring, and troubleshooting Microsoft Office Professional Edition 2003, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook Configuring and troubleshooting Microsoft Internet Explorer Creating e-mail and newsgroup accounts in, configuring, and troubleshooting Outlook Express Configuring the Windows XP desktop environment to support running various applications


MCDST Self-Paced Training Kit (Exam 70-272)??Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
About This Book
Part 1 - Learn at Your Own Pace
Chapter 1 - Introduction to Desktop Support
Chapter 2 - Resolving a Service Call
Chapter 3 - Troubleshooting the Operating System
Chapter 4 - Microsoft Outlook and Outlook Express
Chapter 5 - Supporting Internet Explorer
Chapter 6 - Installing and Configuring Office Applications
Chapter 7 - Troubleshooting Office Applications
Chapter 8 - Common Connectivity Problems
Chapter 9 - Security and Security Permissions
Chapter 10 - Protecting the Computer
Chapter 11 - Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
Chapter 12 - Resolving Issues with Locally Attached Devices
Part 2 - Prepare For the Exam
Chapter 13 - Configuring and Troubleshooting Applications
Chapter 14 - Resolving Issues Related to Usability
Chapter 15 - Resolving Issues Related to Application Customization
Chapter 16 - Configuring and Troubleshooting Connectivity for Applications
Chapter 17 - Configuring Application Security
Part 3 - Appendix
Appendix A - Microsoft Windows XP Service Pack 2

  Index
 
 
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